AV system support – supported devices
Audiovisual installations in companies and institutions are rarely built from a single manufacturer's equipment: a projector from one generation, a display from the next, microphones and control added later. PROAV service means looking after such systems as a whole – configuration, updates, integrating devices with control and video conferencing platforms, and diagnostics when something stops working. The base below lists 10,838 models from 177 manufacturers – equipment we have supplied and commissioned over 15 years and the current product lines of manufacturers we work with.
What AV system service involves
Configuration and integration, not a workshop. We set up, update and connect devices into a working system: control, signal distribution, audio and video conferencing. Most requests concern settings, compatibility and software – we resolve them on site or remotely.
Diagnosing the whole signal path. An image or sound fault often lies where devices from different manufacturers meet – in cabling, a matrix, control or platform settings. We check the system from the source to the display and loudspeaker.
When the hardware is faulty. Hardware repairs are carried out by the manufacturer's service centre – we handle the warranty claim or repair, select a replacement or lamp, and reconfigure the system after the exchange.
Supported devices: check whether we can support your system
Type a model number or choose a device type. Click a model in the results and we will fill in the request form for you.
This model is not in the base – get in touch anyway and we will check how we can support your system. Report a device →
Projectors and screens4,084 models · 46 manufacturersAdeo Screen, Epson, Optoma, BenQ, NEC and othersView devices →Video conferencing566 models · 37 manufacturersPoly, Logitech, Yealink, AVer, Cisco and othersView devices →Displays and Digital Signage1,018 models · 40 manufacturersSamsung, LG, Sony, Philips, iiyama and othersView devices →LED screens279 models · 13 manufacturersNovaStar, ViewSonic, Absen, Hikvision, Unilumin and othersView devices →Control rooms58 models · 3 manufacturersDatapath, Dexon Systems, VuWallView devices →Control and signal distribution1,149 models · 57 manufacturersExtron, Kramer, AMX, Atlona, Lightware and othersView devices →Sound and microphones1,765 models · 81 manufacturersShure, Apart, Audio-Technica, JBL, Sennheiser and othersView devices →Discussion systems324 models · 15 manufacturersTelevic, Taiden, Bosch, Williams AV, Audio-Technica and othersView devices →Interactive displays648 models · 36 manufacturersAvtek, Newline Interactive, BenQ, myBoard, Samsung and othersView devices →Wireless presentation74 models · 15 manufacturersKramer, Barco, Extron, Barco ClickShare, BenQ and othersView devices →Room booking and connectivity91 models · 17 manufacturersBachmann, Extron, Eveo, Evoko, AMX and othersView devices →Other AV devices782 models · 55 manufacturersNeomounts, Vogel's, PureLink, Edbak, Kauber and othersView devices →
Questions about AV system service
Do you repair faulty devices?
We do not run a repair workshop – we provide AV system service: configuration, updates, integration and diagnostics. When the fault is in the hardware itself, we handle the case with the manufacturer's service centre, select a replacement or lamp and reconfigure the system after the exchange.
Do you support systems that PROAV did not install?
Yes. We also accept requests for installations delivered by other integrators. During the first visit we review the system configuration and documentation so that later requests can be handled faster.
My model is not in the base – what now?
The base covers devices we have supplied and commissioned and the current product lines of manufacturers we work with. If your model is not on the list, get in touch – in most cases we can help, and we will add the model to the base.
How much does service support cost?
A service visit takes a minimum of 2 hours, i.e. PLN 650 net on working days between 9:00 and 17:00; each additional hour started costs PLN 300 net. For many rooms a subscription with a pool of hours is more cost-effective – details on the service page.
What to include in your request
The manufacturer and model of the device – ideally from the rating plate or the device menu; for projectors, also the approximate lamp hours.
Symptoms and circumstances. What exactly happens, since when, and whether the problem occurs with every signal source or only one.
Location and contact person. The address, the room and the person who will give access to technical areas on the day of the visit.
For the technical team: what we pay attention to
- Device firmware versions and compatibility between them – especially in control and video conferencing systems.
- The signal path from source to display: cables, extenders, matrices, resolutions and HDCP.
- Operating conditions: temperature and ventilation in racks, projector filters, power supply.
- Configuration backups and as-built documentation before every change.
Service tailored to your installation
For a larger number of rooms we offer ongoing support with a pool of hours and a guaranteed response time – we start with a review of the devices and their condition.
